PRIVACY POLICY

Effective date: 12 January 2026

Business Name: Untethered Mind

Owner: Rachel Laverick

1. Overview

Untethered Mind respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect and store the following types of personal information:

Your name and contact details (e.g. email, phone number)
Basic demographic info (e.g. age range, location)
Medical history or psychological background (when relevant to therapy)
Details shared in consultations or booking forms
Payment details (if applicable)
Website usage data via cookies or analytics

3. How We Collect Your Information

We collect personal information when you:

Book a session or complete an enquiry form
Sign up for a newsletter or download a free resource
Engage in email or phone communication
Visit and interact with our website

All sensitive information (e.g. health history) is only collected with your consent.

4. Why We Collect It

We collect personal information for purposes such as:

Providing therapy, coaching, or hypnotherapy services
Responding to enquiries or booking requests
Delivering resources or newsletters
Complying with legal, ethical, and professional obligations
Improving website functionality and user experience

5. How We Store and Protect Your Information

We store your information securely - using password-protected platforms, encrypted devices, and secure digital files. Access is restricted to authorised personnel only.

We take reasonable steps to protect your personal data from misuse, interference, unauthorised access, or loss.

If information is no longer required, it will be securely deleted or de-identified.

6. Disclosure of Your Information

We will never sell, rent, or trade your personal information. We may only disclose your information:

To other healthcare providers (with your written consent)
If required by law, court order, or ethical duty (e.g. risk of harm, mandatory reporting)
To IT providers or payment processors who assist us in delivering services (these parties are also bound by privacy obligations)

7. Accessing or Updating Your Information

You have the right to access your personal information and request corrections if you believe it is inaccurate or incomplete.

To make a request, contact us at: hello@canbeme.com.au

We will respond within a reasonable time (typically 7 business days).

8. Cookies and Website Analytics

Our website may use cookies or tracking tools (e.g. Google Analytics) to understand how visitors use the site. This helps us improve functionality and content.

You can disable cookies in your browser settings, although some features of the site may not work as intended.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies separately.

10. Changes to This Policy

This policy may be updated from time to time to reflect changes in legal obligations or business practices. The most current version will always be posted on our website.

11. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please get in touch:

Email: hello@canbeme.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.